Cookie Policy
This Cookie Policy explains how we use cookies and similar technologies on our booking engine platform. By using our website, you consent to the use of cookies in accordance with this policy.
Last updated: 11/16/2025
What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember information about your visit, such as your preferred language and other settings, which can make your next visit easier and the site more useful to you.
Cookies can be set by the website you are visiting (first-party cookies) or by third parties, such as those who serve content or provide advertising or analytics services on the website (third-party cookies).
We use cookies and similar technologies to enhance your experience, analyze site usage, and assist in our marketing efforts.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
- Authentication cookies to keep you logged in
- Security cookies to protect against fraud
- Session cookies to maintain your preferences
- Load balancing cookies for performance
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
- Language and region preferences
- User interface customization
- Form auto-fill functionality
- Remembering your booking preferences
Analytics Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
- Google Analytics cookies for website usage statistics
- Performance monitoring cookies
- Error tracking cookies
- User behavior analysis cookies
Marketing Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.
- Social media cookies for sharing functionality
- Advertising cookies for targeted content
- Retargeting cookies for personalized ads
- Conversion tracking cookies
Cookie Duration
Session Cookies
These cookies are temporary and are deleted when you close your browser. They are used to maintain your session while you browse our website.
Persistent Cookies
These cookies remain on your device for a set period or until you delete them. They help us remember your preferences and provide a better experience on future visits.
Third-Party Cookies
These cookies are set by third-party services and may have different expiration periods. Please refer to the respective privacy policies of these third parties for more information.
Third-Party Cookies
We use third-party services that may set cookies on your device. These services include:
Google Analytics
Used to analyze website traffic and user behavior. Google's privacy policy can be found at policies.google.com/privacy
Social Media Platforms
Used for social sharing and integration features. Each platform has its own privacy policy and cookie settings.
Payment Processors
Used for secure payment processing. These services have their own privacy and security policies.
Customer Support Tools
Used to provide customer support and chat functionality. These tools may set cookies for session management.
Managing Your Cookie Preferences
You have several options for managing cookies on our website:
Browser Settings
Most web browsers allow you to control cookies through their settings preferences. You can typically find these settings in the "Options" or "Preferences" menu of your browser.
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Options → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Cookies and site data
Cookie Consent Banner
When you first visit our website, you'll see a cookie consent banner that allows you to:
- Accept all cookies
- Decline non-essential cookies
- Customize your cookie preferences
- Learn more about our cookie policy
Cookie Management Tools
You can also use browser extensions and tools to manage cookies:
- Privacy Badger for enhanced privacy protection
- uBlock Origin for ad and tracker blocking
- Cookie AutoDelete for automatic cookie cleanup
- Built-in browser privacy modes
Impact of Disabling Cookies
While you can disable cookies, doing so may affect the functionality of our website:
- Essential Cookies: Disabling these may prevent the website from functioning properly
- Functional Cookies: You may lose personalized settings and preferences
- Analytics Cookies: We won't be able to improve our services based on usage data
- Marketing Cookies: You may see less relevant advertisements
- Security: Some security features may not work optimally
- Performance: Website loading times may be affected
We recommend keeping essential and functional cookies enabled for the best user experience.
Legal Basis and Compliance
POPIA Compliance
Our use of cookies complies with the Protection of Personal Information Act (POPIA) of South Africa. We process personal data collected through cookies based on:
- Your consent (for non-essential cookies)
- Legitimate interests (for essential and analytics cookies)
- Contract performance (for functional cookies)
- Legal obligations (for security cookies)
International Standards
We also comply with international privacy standards and best practices:
- GDPR principles for data protection
- Industry standards for cookie consent
- Transparency in data collection practices
- User control over personal data
Your Rights
Under POPIA and other applicable laws, you have the right to:
- Withdraw consent for non-essential cookies at any time
- Request information about what data we collect
- Request deletion of your personal data
- Lodge a complaint with the Information Regulator
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you through our website or email if changes are significant
- Provide clear information about what has changed
- Give you the opportunity to review and consent to new practices
We encourage you to review this policy periodically to stay informed about how we use cookies.
Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
Data Protection Officer
Email: privacy@bookingengine.com
Phone: +27 (0) 11 123 4567
Address: 123 Privacy Street, Johannesburg, 2000
Technical Support
Email: support@bookingengine.com
Phone: +27 (0) 11 123 4568
Hours: Monday - Friday, 8:00 AM - 6:00 PM SAST
For questions about third-party cookies, please refer to the respective privacy policies of those third-party services.