Privacy Notice
This Privacy Notice explains how we collect, use, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws.
Last updated: 11/16/2025
Information We Collect
Personal Information
We may collect the following types of personal information:
- Name, email address, and contact information
- Company name and business details
- Booking and reservation data
- Payment and billing information
- Communication preferences
- Usage data and analytics
Technical Information
We automatically collect certain technical information when you use our services:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and time spent
- Cookies and similar technologies
How We Use Your Information
We use your personal information for the following purposes:
- To provide and maintain our booking engine services
- To process and manage your reservations
- To communicate with you about your account and services
- To send important updates and notifications
- To improve our services and user experience
- To comply with legal obligations
- To prevent fraud and ensure security
- To provide customer support and assistance
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With your explicit consent
- With service providers who assist in operating our platform
- To comply with legal requirements or court orders
- To protect our rights, property, or safety
- In connection with a business transfer or merger
- With law enforcement when required by law
All third-party service providers are contractually bound to protect your information and use it only for specified purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure data centers and infrastructure
- Employee training on data protection
- Incident response and breach notification procedures
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but we continuously work to maintain the highest standards of data protection.
Your Rights Under POPIA
You have the following rights regarding your personal information:
- Right to Access: Request a copy of your personal information
- Right to Rectification: Correct inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal information
- Right to Restrict Processing: Limit how we use your information
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to processing of your information
- Right to Withdraw Consent: Withdraw consent at any time
- Right to Lodge a Complaint: File a complaint with the Information Regulator
To exercise these rights, please contact us using the information provided below.
Data Retention
We retain your personal information only for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records as required by law
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for basic functionality
- Analytics Cookies: Help us understand how you use our services
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Provide relevant content and advertisements
You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.
Contact Us
If you have any questions about this Privacy Notice or our data practices, please contact us:
Information Officer
Email: privacy@bookingengine.com
Phone: +27 (0) 11 123 4567
Address: 123 Privacy Street, Johannesburg, 2000
Information Regulator
Website: www.justice.gov.za/inforeg
Email: complaints.IR@justice.gov.za
Phone: +27 (0) 12 406 4818